FAQ

Frequently Asked Questions

Answers to the most frequently asked questions about PrimeXEG: 14-day free trial, support, and security.

How long is the free trial?

The free trial is for 14 full days. You can explore PrimeXEG features before moving to a paid subscription.

Do I need a credit card for the trial?

That depends on the active subscription settings. If you need help activating an account, contact us on WhatsApp.

Can I request a refund?

Yes. A refund can be requested within 14 days only from the subscription or payment date.

What happens after 14 days?

After 14 days from the payment date, paid amounts are not refundable.

How do I contact support?

The preferred support channel is WhatsApp: +201500501503.

What is the support response time?

Critical issues: within 2 hours. Normal issues: within 24 hours. Inquiries: within 48 hours.

Does PrimeXEG support mobile repair workflows?

Yes. PrimeXEG combines POS, repair orders, spare parts, warranty, technicians, customers, and reports in one system.

Is my business data safe?

Access is controlled through user accounts and permissions. Business owners should invite trusted users and review roles regularly.

Do you use Google Analytics?

We may use Google Analytics to analyze website visits, improve performance, and enhance user experience.

❓ Frequently Asked Questions

Quick answers to the most common questions about PrimeXEG

Last updated: 2026-06-14

🎯 Trial and Subscription

Q: How long is the free trial?

A: The free trial is for 14 full days. You can explore all system features without any restrictions during this period.

Q: Do I need a credit card for the trial?

A: It depends on your subscription settings. If you need help with activation or account registration, contact us via WhatsApp and we'll help you immediately.

💰 Refund Policy

Q: Can I get a refund?

A: Yes, you can request a refund within 14 days only from the subscription or payment date. We believe in your right to try the system without risks.

Q: What about after 14 days?

A: After 14 days from the payment date, refunds are not possible. Therefore, we recommend taking advantage of the free trial period to test the system before subscribing with payment.

🛠️ Technical Support

Q: How do I contact support?

A: You can contact us via WhatsApp (preferred channel):

💬 +201500501503

Q: What's the response time?

A: We commit to the following response times:

Critical issues: Within 2 hours
Normal issues: Within 24 hours
Inquiries: Within 48 hours

🔒 Privacy and Security

Q: Do you use Google Analytics?

A: We may use Google Analytics to analyze website visits, improve performance, and enhance user experience. For more details about how we protect your data, please refer to our Privacy Policy.